Elaine is a business leader focused on maximizing customer experience and financial results. At Thymus, she uses her customer knowledge to maximise employees’ experiences and outputs. 

Elaine has a strong hospitality background with 20+ years leading Marketing, Revenue Management, and Sales at Marriott. As an Hospitality expert, she has consulted for some of the world’s best known international five- star brands including The Ritz-Carlton, Shangri- La and Atlantis. She has led change and transformation programs, and designed and delivered high performance Training and Workshops. Elaine also worked with MNC’s in the Transport, Banking & Finance, Insurance, Government & NGO sectors. 

She is a Certified Executive Coach, Change Management expert, Business Strategy and Leadership Development Consultant.

Among her major achievements, Elaine:

• Delivered impactful training programs, coaching sessions, and high-performance workshops across multiple industries and cross-cultural teams 

• Led transformation and mindset change programs in hospitality through creative and diverse initiatives

• Increased Team Effectiveness through different training and engagement programs and new ways of working and coaching techniques 

Elaine has a MSc in Business Major in Human Resources from The Hong Kong Polytechnic University. She is also an International Certified Professional Coach (ICF ACC) and  Insight Discovery Licensed Practitioner and a MBTI Assessment Practitioner.